Frequently Asked Questions
Everything you need to know about your Soeur shopping experience.
What is the shipping timeframe for international orders?
We offer worldwide shipping via premium carriers. Standard international delivery typically takes 5–7 business days, while express shipping options are available at checkout for delivery within 2–3 business days.
How can I track my order?
Once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to the carrier's website to monitor your parcel's progress in real-time.
What is your return policy?
We accept returns within 14 days of delivery. Items must be in their original condition, unworn, unwashed, and with all original tags attached. Please use our online portal to initiate a return request.
Which payment methods do you accept?
Soeur Official Site accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and local payment options such as Klarna and Alma for installments in specific regions.
How do I ensure I choose the correct size?
Each product page features a detailed 'Size Guide' with specific measurements. As our collections often feature relaxed or tailored silhouettes, we recommend checking the specific fit notes provided in the product description.
Are your materials sustainably sourced?
We are committed to conscious craftsmanship. We prioritize natural fibers such as organic cotton, linen, and wool, and work closely with certified partners to ensure ethical production standards across our supply chain.